Privacy Policy

When you submit an enquiry through this website, we collect the details you provide:

• Your name, phone number and email address
• Your suburb, the type of service you’re asking about, your preferred timing and your message
• Any photos you choose to attach to your enquiry (for example, photos of a switchboard or fault)

We also collect personal information directly when you call, email or message us, and in the normal course of quoting, scheduling and completing work — such as your property address and details of the work performed.

When you browse this website, limited technical data is collected automatically — see “Cookies and analytics” below. Enquiry submissions also record the page you enquired from and, where you arrived via an ad or campaign link, basic campaign tracking parameters. This helps us understand which pages and campaigns our enquiries come from.

• To respond to your enquiry and provide quotes
• To schedule, perform and follow up electrical work
• To keep records we are required to hold as a licensed electrical contractor, and for invoicing and accounting
• To understand how visitors use our website so we can improve it and measure our marketing

We do not sell personal information, and we do not use it for third-party marketing.

We share personal information only with the service providers we use to run the business, and only to the extent needed:

• Email delivery — website enquiries are delivered to us as email via a transactional email provider (currently Resend)
• Website hosting — this website is hosted on Vercel
• Analytics — Google Analytics (see below)
• Business systems — job management, quoting, invoicing and accounting software used to manage your job

We may also disclose personal information where required by law, or to our professional advisers and insurers where reasonably necessary.

Some of the providers above (including our hosting, email delivery and analytics providers) store or process data on servers located outside Australia, including in the United States. We use reputable providers with their own privacy and security commitments, but information handled by them is subject to the laws of those countries.

We use Google Analytics 4 to understand how visitors find and use this website — for example, which pages are visited and whether an enquiry was submitted. Google Analytics uses cookies and collects technical data such as device type, browser, approximate location and pages viewed. It does not give us your name or contact details.

You can opt out of Google Analytics using Google’s browser opt-out add-on, or block cookies in your browser settings. The website works without analytics cookies.

Enquiries are delivered to our business email and stored in the systems described above. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access — including access controls on our accounts and the use of established, security-conscious providers.

We keep personal information for as long as needed to deliver our services and to meet our legal obligations — including electrical safety, taxation and business record-keeping requirements — and then take reasonable steps to delete or de-identify it.

You can ask us at any time to access or correct the personal information we hold about you, or ask us to delete information we no longer need to keep. Contact us using the details below and we will respond within a reasonable time.

If you have a concern about how we have handled your personal information, contact us first and we will work to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time as our services or providers change. The current version will always be published on this page, with the date it was last updated shown at the top.

DY Electrical Services Pty Ltd
ABN 75 643 388 416
12 Orchard Avenue, Bahrs Scrub QLD 4207

Phone: 0477 766 678
Email: admin@dyelectricalservices.com

Or send us a message through the contact page →