Are you really available 24/7?
Yes. For genuine electrical emergencies — total power loss, smoke, burning smells, scorched outlets, switchboards tripping repeatedly — we take calls outside business hours. After-hours and emergency callout rates apply and are confirmed before we attend so there are no surprises on the invoice.
What counts as an electrical emergency?
Anything where leaving it until business hours is unsafe: smoke or burning smells from a switchboard, power point or light fitting; sparks or arcing; water damage to an active circuit; repeated tripping of a main switch that won't reset; or partial power loss across multiple circuits. If you are unsure, call — we will help you triage it on the phone at no cost.
Should I switch the power off myself before you arrive?
If it is safe to reach the main switch, yes — turning the main switch off at the switchboard is usually the safest action while waiting. If reaching the board means walking through water, smelling smoke on the way, or entering a damaged area, stay clear and wait for us on site. Do not reset a tripping safety switch repeatedly — if it trips again immediately, something is wrong and repeated resets can cause further damage.
My safety switch keeps tripping — what is causing it?
Safety switches trip when they detect current leaking to earth — this is them doing their job. Common causes include a faulty appliance on the circuit (unplug appliances one at a time and reset to isolate), deteriorating wiring insulation, water ingress into a light fitting or power point, or a fault in a fixed appliance like a hot water system or oven. If isolating appliances doesn't stop the tripping, or if it trips immediately on reset, there is a wiring fault that needs to be found and fixed. We diagnose this with test equipment — not guesswork.
How do you find the fault — and how long does it take?
We test the circuit systematically: measuring insulation resistance, checking earth continuity, isolating sections, and working from the switchboard out to each outlet and fitting. Simple faults — a failed appliance, a water-damaged fitting — are usually found in under an hour. Intermittent faults or wiring degradation in older homes can take longer, particularly if the cable runs are concealed. We explain what we find as we go and confirm the scope if the repair is going to take longer than expected.
Can I reset the main switch myself if it trips?
Yes — you can reset a tripped circuit breaker or safety switch yourself. Push it firmly to the off position first, then back to on. If it holds, the trip may have been a one-off caused by an appliance or a brief overload. If it trips again immediately or trips repeatedly over a short period, stop resetting it and call us — repeated tripping with no clear cause means there is a fault that needs to be found, not reset through.
Do you provide documentation for insurance claims?
Yes. For storm damage, lightning strike events, or significant wiring faults that require an insurance claim, we can provide a written fault assessment describing what was found, what was damaged, and what work was completed. Ask us when you book and we will make sure the report covers what your insurer needs.